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Q: Are there any discounts for purchasing many items?

A: Before shopping, you can collect coupons from our stores. The more you buy, the bigger the discount.

Q: What kind of logistics channels do you provide?

A: Economic: China Post Ordinary Small Packet Plus, Yanwen Economic Air Mail, etc., only provide China’s receipt records, and no longer display logistics information after going abroad Standards:

AliExpress Standard Shipping, China Post Registered Air Mail, etc.. providing full tracking logistics information

Fast: AliExpress Premium Shipping, Fedex, DHL, etc., information provide tracking logistics information throughout the process, the fastest logistics channel

Q: How do I purchase multiple items, but only pay the postage once?

A: You can add all products to the shopping cart and choose the same logistics channel for each product so that you will only charge the postage for one unit

Q: When will the parcel be sent out?

A: Usually we will send the package within 6 hours after the funds are received, except for some specific legal holidays (such as New Year, National Day, etc.)

Q: When will I receive the package after you send it?

A: The arrival time of the package depends on the logistics channel you choose.
For the specific arrival time, you can check the product details page.

Q: Will my package be home delivery?

A: Usually the parcel will be delivered to your home. If you need to pick it up, the post office will contact you.

Q: How do I check the location of my package?

A: You can check the progress of the logistics on the order details page, or check here

Q: What should I do if I receive a problem parcel?

A: Please contact us as soon as possible and we will give you a satisfactory solution

  • JianWu Official Store
  • Email: [email protected]
  • SMS: +1(571) 310-4791 (Text Only)
  • USA Office: 12 E. Twohig, Suite 200-F1, San Angelo, Texas 76903, USA
  • China Warehouse: 11/F, Building 3, No 9 Danchen 2nd road, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China
  • Hours of Operation: Mon-Sat: 9 AM-5 PM EST
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